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The Wisdom of the Chaperones

Mixed by Olivier Verbeke (CEO @ Whatever) in Social software

30 April
An article originally posted on Slate

“Social-media sites like Wikipedia and Digg are celebrated as shining examples of Web democracy, places built by millions of Web users who all act as writers, editors, and voters. In reality, a small number of people are running the show. According to researchers in Palo Alto, 1 percent of Wikipedia users are responsible for about half of the site’s edits. The site also deploys bots—supervised by a special caste of devoted users—that help standardize format, prevent vandalism, and root out folks who flood the site with obscenities. This is not the wisdom of the crowd. This is the wisdom of the chaperones.”

Read the full article at www.slate.com

In my opinion…

Wisdom of crowds or wisdom of experts?

Top 5 reasons why “The Customer Is Always Right” is wrong

Mixed by Olivier Verbeke (CEO @ Whatever) in After party

28 April
An article originally posted on Positive Sharing

“The fact is that some customers are just plain wrong, that businesses are better of without them, and that managers siding with unreasonable customers over employees is a very bad idea, that results in worse customer service.
So put your people first. And watch them put the customers first.”

Read the full article at positivesharing.com

In my opinion…

This polemical post has been read by 100,000s of people and has been mentioned all over the blogosphere.

Firms Getting Blind-Sided By Social Networking

Mixed by Fabienne Vandekerkove (CKO @ Whatever) in Enterprise 2.0

27 April
An article originally posted on CIO

“Big companies should develop a social-networking strategy before their employees do it for them, advised Duane Nason”.

Read the full article at www.cio.com

In my opinion…

Clear message from Duane Nason, a lead Web engineer with The Gap clothing retailer. He draws attention of companies on the new issues they are facing with the spreading of Web 2.0. application.

How metaphors direct our efforts to manage knowledge

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Knowledge mgmt

25 April
An article originally posted on Palgrave Journals

“The choice of metaphors for knowledge has great influence about the way we think about KM. They determine what we diagnose as KM problems in organisations and what we develop as KM solutions.”

Read the full article at www.palgrave-journals.com

In my opinion…

Love blinds all, they say - well so do the metaphors we use everyday about KM. This insightful article by Dr. Andriessen could help you realize that your vision may be biasing your understanding of the problem as well as your solution attempts to answer it.

Who Are The Biggest Users of Amazon Web Services?

Mixed by Antoine Perdaens (COO @ Whatever) in Enterprise 2.0

23 April
An article originally posted on TechCrunch

“So who are using these services? A high-ranking Amazon executive told me there are 60,000 different customers across the various Amazon Web Services, and most of them are not the startups that are normally associated with on-demand computing. Rather the biggest customers in both number and amount of computing resources consumed are divisions of banks, pharmaceuticals companies and other large corporations who try AWS once for a temporary project, and then get hooked.” Read the full article at www.techcrunch.com

In my opinion…

It is really interesting to see this move happening. Sensitive information is probably anonymised before its uploaded onto the Amazon services, but still it probably has caused a big stretch in the Security and Legal departments of these large corporations.

5 Social Computing Benefits that Adoption Rates Don’t Show

Mixed by Alexis Polet (Trainer @ Whatever) in Enterprise 2.0, Social software

23 April
An article originally posted on Rex's Thought Spot

“… the full value of social computing and enterprise 2.0 is more than the number of people fully interacting. These 5 real benefits just can’t be determined by some magic “participation rate”.”

Read the full article at rexsthoughtspot.blogspot.com

In my opinion…

Here, the author gives a very interesting argument that slow/weak adoption rate of social computing in the enterprise doesn’t mean no benefits…

ESS - SlideShare’s slideshow of the day !

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in After party

22 April
An article originally posted on slideshare

“Hey Knowledge Hero!
Your slideshow Enterprise Social Search has been selected as the ‘Slideshow of the Day’ on the SlideShare homepage. Our editorial team would like to thank you for this awesome creation.
- The SlideShare Team”

In my opinion…

What about that for a kick start! ;-)

Enterprise 2.0 To Become a $4.6 Billion Industry By 2013

Mixed by Thomas Moreau (Head of Training @ Whatever) in Enterprise 2.0

21 April
An article originally posted on Read/WriteWeb

“A new report released today by Forrester Research is predicting that enterprise spending on Web 2.0 technologies is going to increase dramatically over the next five years. This increase will include more spending on social networking tools, mashups, and RSS, with the end result being a global enterprise market of $4.6 billion by the year 2013.”

Read the full article at www.readwriteweb.com

In my opinion…

Great opportunities ahead…

Retrospective on KM and the Impact of Web 2.0

Mixed by Fabienne Vandekerkove (CKO @ Whatever) in Knowledge mgmt

19 April
An article originally posted on Wirearchy

“Knowledge management (KM) sometimes seems like the business buzzword that won’t go away. But that may be changing. As Web 2.0 penetrates and spreads through workplaces, will it render KM as it was once known obsolete … or not ?”

Read the full article at blog.wirearchy.com

In my opinion…

Excellent overview of the KM concept evolution since it appears in the early 90’s. No doubt that the adoption of 2.0. practices by the organizations will widely support Knowledge Management issues. “Increasingly, changes to functionality, systems integration and IT architecture will need to be built around both individual and group cognitive and interactive styles and needs as well as the enterprise’s business process requirements”.

Is Managing Information Overload Just Self-Discipline?

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Knowledge mgmt

18 April
An article originally posted on CCS Blog

“I can understand that the average information worker feels that dealing with the overabundance and addictive nature of information (just as with food) is a matter of self-discipline. But there are a handful of people in any organization that can take action to impact the productivity and stress of hundreds (sometimes thousands) of information workers.”

Read the full article at ccsblog.burtongroup.com

In my opinion…

A lot of attention is currently being given to the impact enterprise social tools will have on KM - but their focus should also be set on better managing your information workers’ attention.