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Adding Connections Between the Three Levels of Information Management

Mixed by Gregory Culpin (Knowledge Officer @ Whatever) in Enterprise search, Knowledge mgmt

30 September
An article originally posted on Michael Sampson

“Connecting the Individual and Team Levels : there has to be tight (”seamless”) integration between the team and individual levels. This means that the electronic environment that each user works in must support in-the-workflow integration between individual needs and team needs.

Connecting Team and Corporate Level Information to the Individual Level : the concept of “What’s changed that may impact me?” is a key question that drives a lot of our information-related activities. We read the newspaper to see “what’s changed?” We watch the TV news, read blogs, follow Twitter, etc. for this same purpose. And it’s my contention that this same fundamental idea needs to apply in our Intranet environments.”

Read the full article at www.michaelsampson.net

In my opinion…

In this post, Michael Sampson aims at matching his seven-pillar model with James Robertson’s three-level model of how information is managed inside a company. He also sketches a representation of these levels centered around an employee.

Giving employees the ability to be aware of “changes which impact them” not only helps for effective collaboration, but moreover it allows them to make better choices.

Just check out Michael’s draft as a basis for asking yourself “Which levels in my company does information flow well through (or not)?”

140 characters to knowledge share

Mixed by Gregory Culpin (Knowledge Officer @ Whatever) in After party, Enterprise 2.0, Knowledge mgmt, Trends

26 September
An article originally posted on Library Clips

“I feel that people will indeed post to a micro-blog as the content is the length of an SMS, ie. a max of 140 characters. This is not hard at all, and the format encourages a type of informalness. Another low barrier is posting via email or some sort of app that’s real easy to get to and post, perhaps via the browser or a desktop widget. Actually micro-blog posting via IM feels right, it feels more casual and something people may be inclined to do, unlike a blog they are not fearing that lot’s of people will see their published post, in fact micro-blog streams fall off the radar quite quickly.
This is not a mirror replacement for typical blog content, using micro-blogs we also tend to share stuff we wouldn’t blog, more akin to IM…so this makes blogs and micro-blogs (or presence networks) very complementary.”

Read the full article at libraryclips.blogsome.com

In my opinion…

If you are wondering whether microblogging can be a useful tool inside your company and can complement existing blog/wiki platforms, read through this post as it gives concrete examples of messages/conversations which can be captured and further fill in communication gaps between employees.

Should Knowledge Workers Have Enterprise 2.0 Ratings?

Mixed by Sam Van Campenhout (Business Development Manager @ Whatever) in Enterprise 2.0

25 September
An article originally posted on blog.hbs.edu

“Imagine that an organization has deployed a full suite of emergent social software platforms (ESSPs) for its members— blogs, wikis, discussion / Q&A forums, upload facilities for photos and videos and etc., Digg-like utilities to flag and vote on digital content, prediction markets, some kind of enterprise Twitter, and whatever else a ‘full suite’ consists of, now or in the future. And imagine further that the leaders of the organization are sincerely interested in pursuing Enterprise 2.0 and getting their people to actually use the new tools. What would they then do? What would be their smart course(s) of action?”

Read the full article at blog.hbs.edu

In my opinion…

Interesting article from Andrew McAfee on his blog in which he tries to come up with a rather simple weight-free yet multidimensional model in order to qualify/rate the contribution of individual end-users (both taking into account quantitive as well as qualitative criteria) to social software platforms; this will for sure evolve into a more in-depth model that many organisations will be able to use/finetune for their environment.

Ten Aspects of Web 2.0 Strategy That Every CTO and CIO Should Know

Mixed by Sophie Berque (Communication Manager @ Whatever) in Enterprise 2.0

23 September
An article originally posted on Social Computing Magazine

“It used to be a little surprising how long it’s taken for Web 2.0 to begin to have serious impact on or even high-level interest in the business world. However, the ideas have had staying power and have also largely been validated; there are now fundamentally different and very powerful new models for engaging with customers, designing our products, and applying technology in general to our business that are proven and have growing bodies of knowledge. The Web has become the single most important driving force in many fields of endeavor as well as the leading source of both innovation and potent new modes for communicating, collaborating, socializing, and working together. It’s taken a few years but businesses are now feeling the change in the air.”

Read the full article at web2.socialcomputingmagazine.com

In my opinion…

In this article, Dion Hinchcliffe’s suggests an interesting diagram on the topic ‘General Transformation Process of Business to 2.0′, and also details 10 key aspects of a Web 2.0 strategy. These are very important to know for any head of enterprise desirous to encourage his team’s usage of 21st century tools.

From my point of view, it is clear that beyond these tools, it is above all a question of company culture, leadership mentality, sharing between colleagues and open-mindedness.

Report: Nearly 70% of Businesses Allow Social Media Usage

Mixed by Khalid Yagoubi (Developer @ Whatever) in Enterprise 2.0, Social software

18 September
An article originally posted on Read/WriteWeb

“A new report about Enterprise adoption of Web 2.0 technologies, by Awareness, Inc., shows that employers are increasingly allowing staff to use social media applications in working hours. Awareness puts the figure at 69 percent of businesses in 2008, up from 37 percent last year.”

Read the full article at www.readwriteweb.com

In my opinion…

Which enterprise doesn’t yet use a wiki or have a blog?

Social media and web 2.0 are invading the enterprise landscape. They are more and more used internally as well as externally to enhance respectively knowledge sharing and communication with clients and customers.
This study statistically shows that web 2.0 technology results in essential company tools and provide best practices to adopt them.

Share Share Share Share Share

Mixed by Sophie Berque (Communication Manager @ Whatever) in Enterprise 2.0, Social software, Trends

15 September
An article originally posted on www.chrisbrogan.com

“PAB 2008 One of the things people will get wrong when trying to determine how to make a more human-shaped web for their company is sharing. Sharing is something that was left out of the business books for the last forty or fifty years. Your company isn’t set up to share. It’s not in the genetics, and as such, the people responsible for figuring out how to collaborate and do something in this whole new web are going to run into a problem quickly.”

Read the full article at www.chrisbrogan.com

In my opinion…

Interesting article of Chris Brogan about “sharing” which seems to have become a new business tool that you just can’t get away from. But is it appropriate to share everything?

List of Enterprise Microblogging Tools: Twitter for the Intranet

Mixed by Gregory Culpin (Knowledge Officer @ Whatever) in Enterprise 2.0, Social software, Web apps

12 September
An article originally posted on Web Strategist

“With the popularity to Twitter and other Microblogging tools, we should expect to see a flurry of simliar tools for project and program management for the enterprises (..).
Stemming from commodity technology, I’m sure I’ll have a hard time keeping this list up to date over a few months –expect IM vendors, blogging vendors, community platforms, enterprise 2.0 vendors, and a flurry of startups to offer similiar features, first read up on the pros and cons as well as some potential use cases.
It’s interesting to see the need to justify enterprise needs of such tools that are already being adopted by consumers, typical of enterprise settings (I’m a former enterprise intranet manager). With that said, let’s start the definitive list.”

Read the full article at www.web-strategist.com

In my opinion…

A good starting point if you are looking at deploying microblogging inside your company. A few backlinks also give you an idea of pros and cons, as well as potential use cases.

Web ushers in age of ambient intimacy

Mixed by Fabienne Vandekerkove (CKO @ Whatever) in Social software, Trends

11 September
An article originally posted on www.iht.com

“It’s just like living in a village, where it’s actually hard to lie because everybody knows the truth already. (…) The current generation is never unconnected. They’re never losing touch with their friends. So we’re going back to a more normal place, historically. If you look at human history, the idea that you would drift through life, going from new relation to new relation, that’s very new. It’s just the 20th century.”

Read the full article at www.iht.com

In my opinion…

In-depth article of The Herald Tribune about the new perception of privacy induced by social media such as Facebook noticed by Zeynep Tufekci, a sociologist at the University of Maryland, Baltimore County, who has closely studied how college-age users are reacting to the world of awareness.

Enterprise Tagging Service social software saves IBM $4.6 million a year

Mixed by Gregory Culpin (Knowledge Officer @ Whatever) in Enterprise 2.0

10 September
An article originally posted on www.ibm.com

“IBM’s Enterprise Tagging Service cost $700k to develop and deploy across the worldwide intranet as a sidebar to a number of key web properties: traditional search engine results, top content pages, and web applications like the IBM internal social brainstorming tool, Thinkplace(..)

The ETS team instituted a survey to ask users how this tool helped them. What they found was amazing when you look at it in context: the average person saved 12 seconds, across the 286000+ searches performed through ETS each week. This sums up to 955 hours saved each week across the company. In terms of cost savings, it amounts to a rough estimate of $4.6 million a year, in terms of productivity gain. The reusability of this page widget also resulted in $2.4 million in cost avoidance (reimplementing this for each site).”

Read the full article at www.ibm.com

In my opinion…

In a recent McKinsey survey I commented on, business executives didn’t seem to regard tagging as a very useful web 2.0 tool.

These numbers from IBM should make them think again.

Building Enterprise 2.0 on Culture 1.0

Mixed by Olivier Verbeke (CEO @ Whatever) in Enterprise 2.0, Trends

8 September
An article originally posted on www.e-gineer.com

“Success is defined by what we do, not what we have the opportunity to do. Implementing a Wiki isn’t success, building an organisation that will take collective ownership and collaboratively edit content is. Technology creates opportunity for changes of behaviour and helps shift the conversation away from excuses (it’s too hard) to reasons (it’s too risky).

Frankly, at Janssen-Cilag, we don’t yet know exactly how we should be communicating and collaborating. But, we do know that the steps we’ve taken so far have improved communication, increased our flexibility and given people the power to run with ideas. We want to continue this journey, pushing more power to the edge of the organisation.”

Read the full article at www.e-gineer.com

In my opinion…

Nathan Wallace describes Janssen-Cilag’s approach to Enterprise 2.0 which translates into the implementation of wikis, micro-blogging and basecamp-style internal pm. His Enterprise Collaboration Maturity Model could also help give your company an idea of where it’s at within the web 2.0 revolution.