Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Knowledge mgmt, Social software
January
An article originally posted on blog.whatever-company.com
In a business world where change is constant, knowledge becomes an essential asset for any organization. Survival and growth require the development of solutions that will optimize collaboration and knowledge management.
Focussing on this topic we recently produced our first whitepaper. It analyses the benefits associated with the introduction of Enterprise 2.0 solutions, and positions the collaborative management of knowledge as a stable and lasting solution, especially in these times of economic tumult.
Read the full article at blog.whatever-company.com
Mixed by Thomas Moreau (Head of Training @ Whatever) in Enterprise 2.0, Knowledge mgmt
May
An article originally posted on www.besser20.de
“In the past most knowledge management projects failed. Some even say that knowledge management is dead. But the success of social software raises hopes to revive the topic and bring it back on the companies’ agenda. But new tools are often deployed with old concepts - a strategy that will inescapably fail.”
Read the full article at www.besser20.de
In my opinion…
Have a look at this very interesting presentation in 3 parts. A very good approach on how Enterprise 2.0 can help Knowledge Management.
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Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Knowledge mgmt
February
An article originally posted on libraryclips.blogsome.com
A more natural strategy is to build a system that has enough value without network effects, at least to early adopters. Then, as the number of users increases, the system becomes even more valuable and is able to attract a wider user base. Joshua Schachter has explained that he built Del.icio.us along these lines - he built an online system where he could keep bookmarks for himself, such that even if no other user joined, it would still be valuable to him.
Read the full article at libraryclips.blogsome.com
In my opinion…
Community and more broadly knowledge management is about putting concrete actions into place for fostering communication and participation.
Some solutions rely on the network effect (”à la Facebook”) which as John Tropea explains is often viewed as a positive effect for adoption. However negative factors such as lack of trust and “community congestion” can also occur resulting in lesser participation and lower quality content generation – and I totally agree.
Answering individual’s needs (such as personal productivity) is the best way to make them take up new initiatives and not pushing them into wide open spaces (i.e. keep them involved in smaller communities) sometimes answer these needs better.
How can an ideal balance point for a community be identified in order to maintain its momentum and is there a rule of thumb or way to determine these points a priori rather than a posteriori?
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Mixed by Sam Van Campenhout (Business Development Manager @ Whatever) in Enterprise 2.0, Knowledge mgmt
February
An article originally posted on Martin Kloos's blog
“Knowledge Plaza is in mijn ogen een enterprise ready systeem dat kennisintensieve Communities of Practices kan ondersteunen door enterprise social search, social bookmarking en collaboration te faciliteren en te integreren met bestaande IT huishouding. Juist deze integratie met bestaande IT omgevingen maakt Knowledge Plaza een interessante kandidaat voor bedrijven die het zoeken, vinden, bewaren en verrijken van informatie binnen een organisatie naar een 2.0 niveau willen tillen. Het voelt ook als een product dat zo bij iedere multinational naar binnen geschoven kan worden.”
Read the full article at www.martinkloos.nl
In my opinion…
Martin Kloos wrote his thesis “Comm.unities.of.prac.tice 2.0. How blogs, wikis, and social bookmarking offer facilities that support learning in practice in communities of practice” in 2006 while studying at the University of Amsterdam. He now works as a consultant on web strategies, web 2.0 and social media at Deloitte in the Netherlands. Martin recently discovered Knowledge Plaza which inspired him some thoughts he posted on his blog.
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Mixed by Thomas Moreau (Head of Training @ Whatever) in Knowledge mgmt
January
An article originally posted on Gartner
“A lot of people have suggested to me that KM is about collective intelligence or corporate memory or knowledge bases, but while these terms suggest these people know that KM involves richer forms of information management, it still rings of information that sort of lies there and doesn’t do much. So, a term like connective intelligence really describes (for me, at least) what we should expect of KM and all that digitized information we store in hopes of managing knowledge.”
Read the full article at blogs.gartner.com
In my opinion…
I like the concept of ‘connective intelligence’. Managing knowledge is indeed more about creating connections that generate ideas and innovation.
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Mixed by Sam Van Campenhout (Business Development Manager @ Whatever) in Enterprise 2.0, Knowledge mgmt
November
An article originally posted on blog.hbs.edu
Andrew posts his answer to 3 questions that were regularly raised by people commenting the previous posts on this topic.
- If you measure activity, aren’t you just going to get activity?
- Why not measure instead what we’re really interested in: innovativeness, productivity, service levels, etc.?
- Wouldn’t some people treat ESSP contribution as a chore, doing the minimum necessary, and with minimal thoughtfulness?
Read the full article at blog.hbs.edu
In my opinion…
seeiing/using = believing (positive nature) vs pessimism
Andrew still believes that a multi-dimensional individual measurement program will help organisations to focus & reach goals, despite all negative comments (things that may go wrong while measuring) posted by people reading part I & II
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Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Knowledge mgmt, Taxonomy
November
An article originally posted on www.socialenterprise.it
“Knowledge Plaza offers without a doubt a new and extremely powerful platform for locating and capitalizing business knowledge, skillfully mixing advanced concepts such as social filtering, people tagging, the merge of taxonomies, tags and facets, the use of experts such as vertical search engines. (…)”
Read the full article at www.socialenterprise.it
In my opinion…
Emanuele Quintarelli, an information architect, user experience and social software consultant, wrote up this complimentary article about Knowledge Plaza. If like me you are not Italian literate, check out the following English translation.
Grazie mille per il relè Emanuele and we’ll be glad to gather your feedback for making the interface even more intuitive. 
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Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Enterprise search, Knowledge mgmt, Social software
November
An article originally posted on www.theappgap.com
“Knowledge Plaza is a Web-based platform for enterprise search, social bookmarking, knowledge management, information brokerage and expert identification. Every tile, or piece of information, has its own page like members so you can see all the activity related to the information. You can also send a link to the page so others can see the context around the information. I like this in the same way I think the Mosaic concept adds value. You get the context surrounding information and you can share this context. This concept of providing context is pervasive in Knowledge Plaza and I think that is one of its greatest strengths. It takes knowledge management nicely into enterprise 2.0.”
Read the full article at www.theappgap.com
In my opinion…
Bill Ives wrote up this excellent article about Knowledge Plaza at the App Gap, after only a brief tour of the solution. We’re already looking forward to further interaction and collaboration during his next visit to Belgium.
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Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Knowledge mgmt, Trends
November
An article originally posted on pistachioconsulting.com
Laura Fitton from Pistachio relayed this short business use case story for Twitter written by Gary Koelling of Best Buy and Blue Shirt Nation fame.
Image via CrunchBase
“We had a meeting today, about 30 of us in a room, where we heard from some very high ranking executives as they took us through their thinking on how to implement a relevant digital strategy. Sounds dreadful right? What was different was that there was a huge tv screen next to an overhead projection of the ppt. On the screen was a web app created by @benhedrington call spy. It was rolling every tweet tagged with #BBYCDS from Twitter. Almost everyone in the room and lots outside the room were tweeting thoughts and questions throughout. There were enough tweets, in fact, that the tag #BBYCDS trended on summize to number two right ahead of “sarah palin” and right behind “halloween.”
And what struck me was the dynamic of this meeting. It was participatory. No one was talking out loud except the guy presenting the ppt. But the conversation was roaring through the room via twitter. It was exploding. People we asking questions. Pointing out problems. Replying to each other all while the ppt was progressing along it’s unwaveringly linear path.”
Read the full article at pistachioconsulting.com
In my opinion…
Microblogging in a single room is the behaviour you’ll see at conferences nowadays, but I was thrilled to discover a company actually practicing this to manage all their meetings and presentations.
Whether you are 5 or 500 people, the ability to instantaneously share ideas and conversations without disrupting presentations almost sounds too wild to one day become common practice. My first impression is however that this could be slightly overkill for smaller groups/companies. Also the fewer the people, the closer the speaker and therefore the more potentially disturbing could microblogging become.
Should critical mass therefore be a requisit? Could we apply the same to web conference meetings and training sessions to dynamically gather feedback? Next step is now to convince the boss to try this out
What are your thoughts about this?
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Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Enterprise search, Knowledge mgmt
November
An article originally posted on www.socialglass.com
“Recent discussions at work have prompted me to re-iterate something very fundamental that often gets overlooked when it comes to Enterprise 2.0. An organization will never adopt a single social productivity tool. Knowledge will ALWAYS be scattered.
Enterprise search will unlock data and increase the propensity for information (and the knowledge workers who create it) to be discovered. Discoverability leads to recognition, and recognition leads to increased participation. Enterprise 2.0 must be approached holistically.
Clearspace doesn’t do this. Thoughtfarmer doesn’t do this. Mindtouch doesn’t do this. There is no “Enterprise 2.0 in a box” solution. Period.”
Read the full article at www.socialglass.com
In my opinion…
I recently stumbled upon Jeremy Thomas who stated a few months back on Twitter that “Data within the enterprise will never be unified in one place i.e. a wiki, community, KM platform” and that “Search is key”. This followed his post on Social Glass which had been followed up by people such as Jon Husband and Chris McGrath with whom I couldn’t agree more on the fact “Enterprise 2.0 is as much a mindset than tools”. However, I guess you realize that closing the door to new potential solutions actually opens a huge one for being challenged?
Search is of course important, but in its current state search alone is insufficient. Enterprise search is as broken as web search: too many different sources, too little context. The fact is although it brings silos together, unfortunately context is either left behind or difficult to homogenize when brought in from this diversity of sources and formats.
The only option left is to then give users the ability to build context themselves around all this information once it’s been discovered and/or retrieved.
Funnily enough Jon Husband mentioned PKM (Personal Knowledge Management) which we’ve believed for a long time to be an essential step towards proper adoption of EKM (Enterprise Knowledge Management) solutions.
“Personally essential, collectively critical” : these are actually thoughts which lead our team to develop a few months back what is being recognized as a very elegant I&KM receipe which gathers any form of information (docs, websites, emails, contacts, search tools), but which more importantly allows users to interact around these items. Not only is all your information searchable, but it becomes contextualised under a single coherent umbrella: “No more silos, just context”. Social interaction and productivity then kick in to give you (what we think is) an all-in-one enterprise-wide solution for EKM.
Either way, I’d be more than glad to share thoughts on this with you guys. We are getting very positive feedback about the platform, but it’s definitely a treat to get dubious people on board and convince them this is actually possible;-)
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