November
An article originally posted on www.cioupdate.com
“Enterprises must reconsider and redraft their knowledge strategy for this “2.0″ world (…) the traditional deployment of centralized content management systems will have to be merged with this newer phenomena of community-driven content generation.”
Read the full article at www.cioupdate.com
Human factor is often forgotten in knowledge management. This article shows that human is the epicenter of KM. But how to extract and manage knowledge from people ? According to Raj Datta, CKO at MindTree, the solution is in social media and web 2.0.
People need to discuss, give opinions, share and have the feeling to belong to a network, they are not computers. It is why the traditional process-driven approach of KM must be changed into a people-driven approach. Furthermore, the work style of new generations is more fluid and collaborative.
Social media seems to become more and more important for Knowledge Management and can bring innovation in enterprise, just look at open source communities …
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October
An article originally posted on Broadband Evolved
“KP is definitely new and innovative and if you get a moment, I would recommend that you take a look. I especially love the concept of using people that you know and trust as a proxy for contextualizing traditional searches…”
Read the full article at www.broadbandevolved.com
Thanks for this post, Matt. We call it the “EaSE” concept: Experts as Search Engines. Knowledge Plaza lets you perform Google searches inside the collection of Web sites or pages related to a user, and even to a whole group of users.
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October
An article originally posted on scottgavin.info
“In my biased opinion, we’ve delivered the most exciting Enterprise 2.0 social productivity platform on the market. And with new development coming to fruition in the next month it’s just going to get better.
Knowledge Plaza has been developed as a Web-based platform for enterprise search, social bookmarking, knowledge management, information brokerage and expert identification.
The platform allows you to add websites, emails, documents, contacts, references and discussions. Multimedia is on the way. You can tag, annotate and share anything you add. Using workspaces, your network and company facets sharing and finding information is at the core of Knowledge Plaza.”
Read the full article at scottgavin.info
Scott Gavin’s claims about Knowledge Plaza are indeed very broad, however we stand by them as his post and many others’ reveal e.g. Bill Ives’s recent post.
An authentic knowledge hero’s piece of work! 
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October
An article originally posted on www.enterprise2blog.com
“Here’s what’s going on: KM and SM look very similar on the surface, but are actually radically different at multiple levels, both cultural and technical, and are locked in an undeclared cultural war for the soul of Enterprise 2.0. And the most hilarious part is that most of the combatants don’t even realize they are in a war. They think they are loosely-aligned and working towards the same ends, with some minor differences of emphasis. So let me tell you about this war and how it is shaping up.”
Read the full article at www.enterprise2blog.com
A thought-provoking and captivating insight on how the structured KM approach will disappear to the benefit of Social Media, and how Gen X will cede its unremembered place to the creativity of the Millenials (Gen Y).
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September
An article originally posted on Michael Sampson
“Connecting the Individual and Team Levels : there has to be tight (”seamless”) integration between the team and individual levels. This means that the electronic environment that each user works in must support in-the-workflow integration between individual needs and team needs.
Connecting Team and Corporate Level Information to the Individual Level : the concept of “What’s changed that may impact me?” is a key question that drives a lot of our information-related activities. We read the newspaper to see “what’s changed?” We watch the TV news, read blogs, follow Twitter, etc. for this same purpose. And it’s my contention that this same fundamental idea needs to apply in our Intranet environments.”
Read the full article at www.michaelsampson.net
In this post, Michael Sampson aims at matching his seven-pillar model with James Robertson’s three-level model of how information is managed inside a company. He also sketches a representation of these levels centered around an employee.
Giving employees the ability to be aware of “changes which impact them” not only helps for effective collaboration, but moreover it allows them to make better choices.
Just check out Michael’s draft as a basis for asking yourself “Which levels in my company does information flow well through (or not)?”
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September
An article originally posted on Library Clips
“I feel that people will indeed post to a micro-blog as the content is the length of an SMS, ie. a max of 140 characters. This is not hard at all, and the format encourages a type of informalness. Another low barrier is posting via email or some sort of app that’s real easy to get to and post, perhaps via the browser or a desktop widget. Actually micro-blog posting via IM feels right, it feels more casual and something people may be inclined to do, unlike a blog they are not fearing that lot’s of people will see their published post, in fact micro-blog streams fall off the radar quite quickly.
This is not a mirror replacement for typical blog content, using micro-blogs we also tend to share stuff we wouldn’t blog, more akin to IM…so this makes blogs and micro-blogs (or presence networks) very complementary.”
Read the full article at libraryclips.blogsome.com
If you are wondering whether microblogging can be a useful tool inside your company and can complement existing blog/wiki platforms, read through this post as it gives concrete examples of messages/conversations which can be captured and further fill in communication gaps between employees.
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July
An article originally posted on harvardbusinessonline.hbsp.harvard.edu
“Big companies are good at innovating within silos, but woefully bad at combining creative energies across divisions to build new businesses. (…) According to the authors, Adam Kleinbaum and Michael Tushman, the solution, we think, lies not in reorganization but in informal communication through the social networks that exist throughout the company. These networks must be shaped and cultivated to efficiently find and exploit innovations.”
Read the full article at harvardbusinessonline.hbsp.harvard.edu
Stimulating HBR article ! I can’t agree more with the authors about the fact that “(…)company executives shouldn’t expect informal, interdivisional networks to spontaneously produce innovations; they must consciously manage the structure of these networks to promote innovation at all its various stages.”
They also suggest that “(…) ideas for productive collaboration will most likely come from “idea brokers.” These people maintain broad networks throughout the organization and are thus uniquely able to draw connections between—and recognize collaborative opportunities for—technologies, markets, or people that might otherwise never come into contact. (…) Like bees, they specialize in cross-pollination; spending a bit of time in a large number of places, they develop a unique, pan-divisional perspective on innovation.”
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July
An article originally posted on blog.jackvinson.com
List of Lucas McDonnell “15 tips for successfull knowledge sharing” as well as Carnegie tips from “How to Win Friends and Influence People” compiled by Jack Vinson.
Read the full article at blog.jackvinson.com
Take a look at this list which is full of good sense and practical wisdom. Should I have to keep just one rule in mind, this would be “Don’t just connect with those doing identical work”. Indeed cross-function knowledge sharing is a true source of self-enrichment and innovation !
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June
An article originally posted on Cognitive Edge
“Knowledge is a voluntary act, if people trust each other they will share. If they work together and create interdependencies then they will share. If the context requires it even political rivals will share. Good management (including knowledge management) is about creating the right sort of environment and interactions. Creating a set of explicit targets is an abrogation of management responsibility not its assumption.”
Read the full article at www.cognitive-edge.com
Dave Snowden rightly puts emphasis on the role management should take on for leading people to share. Choose a flexible and intuitive tool, then let your employees discover the best way for reaching their functional targets. Reward best practices by giving them visibility and by doing so make the benefits of sharing undeniable.
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June
An article originally posted on Green Cameleon
” (…) While KM roadmaps are usually linear from start to finish, actual KM implementation is far from so. (…) Just like the parental roadmap, a KM team continues to push the roadmap through to its later stages while continuing work on earlier stages.”
Read the full article at www.greenchameleon.com
Patrick Lamb offers us a powerful metaphor. As parents take the right decision at the right time to lead their child to maturity, there is no one magical recipe for leading an organization to its knowledge sharing maturity!
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