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An Enterprise 2.0 Knowledge Sharing Platform

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Enterprise search, Knowledge mgmt, Social software

17 November
An article originally posted on www.theappgap.com

Knowledge Plaza is a Web-based platform for enterprise search, social bookmarking, knowledge management, information brokerage and expert identification. Every tile, or piece of information, has its own page like members so you can see all the activity related to the information. You can also send a link to the page so others can see the context around the information. I like this in the same way I think the Mosaic concept adds value. You get the context surrounding information and you can share this context. This concept of providing context is pervasive in Knowledge Plaza and I think that is one of its greatest strengths. It takes knowledge management nicely into enterprise 2.0.”

Read the full article at www.theappgap.com

In my opinion…

Bill Ives wrote up this excellent article about Knowledge Plaza at the App Gap, after only a brief tour of the solution. We’re already looking forward to further interaction and collaboration during his next visit to Belgium. ;-)

Quantum Leap: Microsharing for Meetings and Events

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Knowledge mgmt, Trends

12 November
An article originally posted on pistachioconsulting.com

Laura Fitton from Pistachio relayed this short business use case story for Twitter written by Gary Koelling of Best Buy and Blue Shirt Nation fame.

Image representing Twitter as depicted in Crun...

Image via CrunchBase

“We had a meeting today, about 30 of us in a room, where we heard from some very high ranking executives as they took us through their thinking on how to implement a relevant digital strategy. Sounds dreadful right? What was different was that there was a huge tv screen next to an overhead projection of the ppt. On the screen was a web app created by @benhedrington call spy. It was rolling every tweet tagged with #BBYCDS from Twitter. Almost everyone in the room and lots outside the room were tweeting thoughts and questions throughout. There were enough tweets, in fact, that the tag #BBYCDS trended on summize to number two right ahead of “sarah palin” and right behind “halloween.”

And what struck me was the dynamic of this meeting. It was participatory. No one was talking out loud except the guy presenting the ppt. But the conversation was roaring through the room via twitter. It was exploding. People we asking questions. Pointing out problems. Replying to each other all while the ppt was progressing along it’s unwaveringly linear path.”

Read the full article at pistachioconsulting.com

In my opinion…

Microblogging in a single room is the behaviour you’ll see at conferences nowadays, but I was thrilled to discover a company actually practicing this to manage all their meetings and presentations.

Whether you are 5 or 500 people, the ability to instantaneously share ideas and conversations without disrupting presentations almost sounds too wild to one day become common practice. My first impression is however that this could be slightly overkill for smaller groups/companies. Also the fewer the people, the closer the speaker and therefore the more potentially disturbing could microblogging become.

Should critical mass therefore be a requisit? Could we apply the same to web conference meetings and training sessions to dynamically gather feedback? Next step is now to convince the boss to try this out ;-)

What are your thoughts about this?

The Future of Enterprise 2.0 Technologies

Mixed by Antoine Perdaens (COO @ Whatever) in Enterprise 2.0, Trends

10 November
An article originally posted on www.readwriteweb.com

Oliver Young, an analyst at Forrester Research, stated that despite there being a lot of buzz about the consumer market for web 2.0 applications, “the greatest opportunity today for vendors is in the business-to-business collaboration space”.

Read the full article at www.readwriteweb.com

In my opinion…

The trend is definitely about social networks and mashups, but what about B2B collaboration spaces? Tools like Basecamp started early by providing a simple SaaS solution where one can manage projects with his clients. In the enterprise, trends are clearly growing towards solutions answering such needs: not only can project management be done with your clients, but so can knowledge management.

Does a unique “Enterprise 2.0 in a box” solution exist ?

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Enterprise search, Knowledge mgmt

7 November
An article originally posted on www.socialglass.com

“Recent discussions at work have prompted me to re-iterate something very fundamental that often gets overlooked when it comes to Enterprise 2.0. An organization will never adopt a single social productivity tool. Knowledge will ALWAYS be scattered.

Enterprise search will unlock data and increase the propensity for information (and the knowledge workers who create it) to be discovered. Discoverability leads to recognition, and recognition leads to increased participation. Enterprise 2.0 must be approached holistically.

Clearspace doesn’t do this. Thoughtfarmer doesn’t do this. Mindtouch doesn’t do this. There is no “Enterprise 2.0 in a box” solution. Period.”

Read the full article at www.socialglass.com

In my opinion…

I recently stumbled upon Jeremy Thomas who stated a few months back on Twitter that “Data within the enterprise will never be unified in one place i.e. a wiki, community, KM platform” and that “Search is key”. This followed his post on Social Glass which had been followed up by people such as Jon Husband and Chris McGrath with whom I couldn’t agree more on the fact “Enterprise 2.0 is as much a mindset than tools”. However, I guess you realize that closing the door to new potential solutions actually opens a huge one for being challenged? ;-)

Search is of course important, but in its current state search alone is insufficient. Enterprise search is as broken as web search: too many different sources, too little context. The fact is although it brings silos together, unfortunately context is either left behind or difficult to homogenize when brought in from this diversity of sources and formats.

The only option left is to then give users the ability to build context themselves around all this information once it’s been discovered and/or retrieved.

Funnily enough Jon Husband mentioned PKM (Personal Knowledge Management) which we’ve believed for a long time to be an essential step towards proper adoption of EKM (Enterprise Knowledge Management) solutions.

“Personally essential, collectively critical” : these are actually thoughts which lead our team to develop a few months back what is being recognized as a very elegant I&KM receipe which gathers any form of information (docs, websites, emails, contacts, search tools), but which more importantly allows users to interact around these items. Not only is all your information searchable, but it becomes contextualised under a single coherent umbrella: “No more silos, just context”. Social interaction and productivity then kick in to give you (what we think is) an all-in-one enterprise-wide solution for EKM.

Either way, I’d be more than glad to share thoughts on this with you guys. We are getting very positive feedback about the platform, but it’s definitely a treat to get dubious people on board and convince them this is actually possible;-)

Human Centricity, Social Media and the Knowledge Enterprise

Mixed by Khalid Yagoubi (Developer @ Whatever) in Knowledge mgmt

7 November
An article originally posted on www.cioupdate.com

“Enterprises must reconsider and redraft their knowledge strategy for this “2.0″ world (…) the traditional deployment of centralized content management systems will have to be merged with this newer phenomena of community-driven content generation.”

Read the full article at www.cioupdate.com

In my opinion…

Human factor is often forgotten in knowledge management. This article shows that human is the epicenter of KM. But how to extract and manage knowledge from people ? According to Raj Datta, CKO at MindTree, the solution is in social media and web 2.0.
People need to discuss, give opinions, share and have the feeling to belong to a network, they are not computers. It is why the traditional process-driven approach of KM must be changed into a people-driven approach. Furthermore, the work style of new generations is more fluid and collaborative.
Social media seems to become more and more important for Knowledge Management and can bring innovation in enterprise, just look at open source communities …

Feed me! Google Alerts not just for email anymore

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in After party, Web search

31 October
An article originally posted on googleblog.blogspot.com

“Until now, alerts have been delivered via email only, but those days are over. Now your News, Web, Blog, Video, and Groups alerts are more easily accessible than ever.

Once you sign in to Google Alerts and create an alert, you can opt for feed delivery by clicking ‘Edit’ next to your alert on the ‘Manage Your Alerts’ page and changing your ‘Deliver to’ selection from ‘Email’ to ‘Feed’ (click on the image to see larger).”

Read the full article at googleblog.blogspot.com

In my opinion…

If you’ve been wanting to monitor all websites, news, blogs, videos and groups indexed by Google, now is the time to get your Google alerts configured – RSS is up and running!

Cool Idea: Using People as Search Engines

Mixed by Thomas Moreau (Head of Training @ Whatever) in Enterprise 2.0, Knowledge mgmt

31 October
An article originally posted on Broadband Evolved

“KP is definitely new and innovative and if you get a moment, I would recommend that you take a look. I especially love the concept of using people that you know and trust as a proxy for contextualizing traditional searches…”

Read the full article at www.broadbandevolved.com

In my opinion…

Thanks for this post, Matt. We call it the “EaSE” concept: Experts as Search Engines. Knowledge Plaza lets you perform Google searches inside the collection of Web sites or pages related to a user, and even to a whole group of users.

Should Knowledge Workers have E2.0 Ratings, Part 2

Mixed by Sam Van Campenhout (Business Development Manager @ Whatever) in Enterprise 2.0

29 October
An article originally posted on blog.hbs.edu

“I received a wealth of insightful comments in response to my earlier post on Enterprise 2.0 ratings for knowledge workers. I thought I’d use some of them to continue discussing the topic, starting with the very basic question of whether measuring E2.0 participation is a good idea at all. A few commenters felt that it was not, and that the very act of measurement would pollute or drain enthusiasm from exactly the activities E2.0 enthusiasts are trying to encourage.”

Read the full article at blog.hbs.edu

In my opinion…

Almost one month after launching the discussion whether knowledge workers should have E2.0 ratings Andrew McAfee posted part 2 of this topic.
Most people who reacted on the blogpost tend to think that rating people would actually discourage contribution though no evidence for that is provided.
According to Andrew McAfee who tends not to believe this rating may have a twofold result: it may encourage friendly competition and make people strive to improve their scores.
I personally believe that one number of a couple of numbers aren’t enough to rate people’s participation. After all, some people (a minority) may be excellent at adding information whereas others are really good at tagging, commenting and rating (after all: isn’t that just what transforms information into knowledge?). Therefore only a complex rating scheme may correctly display the actual value of what people are contributing (in whatever form).

The Scoop on Knowledge Plaza

Mixed by Gregory Culpin (Business Development Officer @ Whatever) in Enterprise 2.0, Enterprise search, Knowledge mgmt, Social software

29 October
An article originally posted on scottgavin.info

“In my biased opinion, we’ve delivered the most exciting Enterprise 2.0 social productivity platform on the market. And with new development coming to fruition in the next month it’s just going to get better.

Knowledge Plaza has been developed as a Web-based platform for enterprise search, social bookmarking, knowledge management, information brokerage and expert identification.

The platform allows you to add websites, emails, documents, contacts, references and discussions.  Multimedia is on the way.  You can tag, annotate and share anything you add.  Using workspaces, your network and company facets sharing and finding information is at the core of Knowledge Plaza.”

Read the full article at scottgavin.info

In my opinion…

Scott Gavin’s claims about Knowledge Plaza are indeed very broad, however we stand by them as his post and many others’ reveal e.g. Bill Ives’s recent post.

An authentic knowledge hero’s piece of work! ;-)

Google is back with social search and calls it SearchWiki

Mixed by Antoine Perdaens (COO @ Whatever) in Trends, Web search

28 October
An article originally posted on Enterprise Social Search

Google is back with a social search experiment. This time they call it SearchWiki. A collective feature “ala” Digg to promote search results, add public comments to them, remove them, and suggest what you would like to see the next time you perform your search. The new feature lets you see others’ comments for your particular SearchWiki as well as your previous notes.

It’s not the first time Google tries this kind of approach for sorting search results. They had previous experiments where you were able to vote and suggest better results. While SearchWiki has been translated in different languages and has a polished look, Google states that it is still an experimental feature that is served only to a random selection of participants and that it may only be available for a few weeks.

“Digg” your search results

In regards of every search result, 2 new boxes let you promote the result to the top of your SearchWiki or remove the website which will then appear at the bottom of the page. If you have promoted more than one page you can then organize them in your preferred order.

Any promoted page will stay at the top each time you redo this search or any other search that brings one of your promoted pages in the top results. It is not clear how Google will user this collective rating in their algorithm or if they will use it at all.

Commented websites

Another feature that appears near search results is the public commenting of a search result or moreover of a url. Those comments are made public meaning that Google has a special page that brings you all the commented pages for a particular search with their ratings.

Google will include in your search results comments that you might have added previously. It is not clear if they will bring others’ comments in your result list. That would be a nice feature to see comments from a trusted list of friends who might have an opinion on the Web page.

Suggest better results

At the very bottom of your SearchWiki page there is a link to add a result that you would like to see the next time you do your search.

The new result will then appear at the top of the results page.

In my opinion…

While Digg is useful for promoting news information it is hard to imagine how the collective rating of search results could impact the quality of Google. With many users only using a couple of keywords in their search query it is hard to bring the necessary context needed for an appropriate rating of the search results.

On a less social aspect, being able to organize and see previous notes on search results when you redo a search query can be personally useful. How many times do you do the same search again and again because you forgot the websites you were looking for, but not the path to get there. Having the possibility to leave some marks along this path can be handy.

A tricky usability problem in SearchWiki is that you generally build confidence or have comments only after you’ve opened a search result. So going back to your result page when you had the result you were looking for is not so obvious.